Archive for ‘Professional Organizing’ Category
Meet Your Organizing Elves: The Pros Who Help Get Your Life in Order

Recently, at the end of a session, my client joked that I was her own Santa’s elf. We laughed, but her description is not that far from the truth.
YOU AND SANTA BOTH NEED ORGANIZATIONAL SUPPORT
Santa’s elves (and Mrs. Claus and the reindeer, of course) help keep Santa from becoming overwhelmed. After all, Santa is basically running a multi-national corporation.
Certainly, he has to control the means of production for his factory. Can you imagine how much paperwork (and how many computer files) it takes to source, order, acquire, and unpack the resources before the toyshop starts making the toys?
But our friend Kris Kringle also manages a customer base of upward of two billion children (the current number of the world’s newborns through fourteen-year-olds), not even counting all the people for whom the magic of the holidays involves believing in Santa. I’m sure, at some point in the late 20th-century, Santa had to learn how to manage a computer database and CRM system to keep straight not only who was on the nice vs. naughty lists, but track them as their behavior meandered from one to the other and back again.
Due to non-compete clauses, nobody’s ever ascertained whether Santa has only one sleigh or a huge fleet with one for each of the 24 time zones to which he delivers. Nonetheless, keeping up with the vehicle maintenance and registration requirements in 195 nations must be quite the task!
Time management is a huge headache, too. Not only do those requests for toys and bikes and little red wagons (and all the modern digital doodads) need to be filled, wrapped, and packed onto the sleigh, but timing all of these deliveries in one night, with no respite for bad weather or reindeer infighting, has to be wearying.
It’s a good thing Santa has his elves.
My clients often feel the same oppressive weights upon them, even if they don’t necessarily have the same international fame as the guy in the big red suit. Whether you need to deal with organizing and productivity pitfalls at home or at work, in your computer or your kitchen, your closet or your warehouse, there are professionals who can give you support.
Perhaps between preparing for Thanksgiving and the winter holidays, entertaining company, trying to make headway on languishing projects with end-of-year deadlines, and figuring out how to make space for everything coming in (to your home, to your schedule, and to your life), you have realized that you could use a little elf-like magic as you go into next year.
Today’s post is a chance for you to get to know all of the organizational (and organizing-adjacent) experts who can help you reduce overwhelm, coach your decision-making, and bring subject-matter expertise to help you overcome obstacles (whether tangible, temporal, or cognitive) so you can be your best self.
(Heh. Maybe that should be my holiday marketing campaign: I’ll be my best elf so you can be your best self.)
PROFESSIONAL ORGANIZERS AND PRODUCTIVITY SPECIALISTS
We professional organizers and productivity gurus didn’t all start out and orderly elves. Paper Doll was a television executive. Many, many of my colleagues were teachers. Some were attorneys, social workers, hoteliers, accountants, designers, and so many other types of professionals.
Sometimes, we felt like we were on the Island of Misfit Toys, but almost as if by holiday magic, we all found where we truly belong. And yes, we know that not all elves are always so lucky to find their fit right away.
NAPO

Longtime readers of Paper Doll are already familiar with the concept of professional organizers, but many people are surprised by the variety of services we provide.
If you think a professional organizer is just about moving the stuff around, I’ve got a surprise for you. As I tell my clients, “Housekeeping is about the stuff; professional organizing is about the person who owns (and uses, and maintains) the stuff.”
Housekeeping is about the stuff; professional organizing is about the person who owns (and uses, and maintains) the stuff. Share on XAmong the professionals in the National Association of Productivity and Organizing Professionals (NAPO), there are plenty of generalists. In just the past few weeks, I’ve:
- helped a client pare down a collection of family photos and slides ranging from the late 1800s to the 1970s
- organized holiday charitable requests, identified the client’s philanthropic priorities, and oversaw the donation process
- supported a client with cognitive decline to maintain daily productivity
- decluttered and downsized: cleaning supplies in kitchen cabinets, books and décor from bookshelves, a wardrobe that largely no longer served a client’s physique or style, and more
- assisted clients in accessing funds by searching for unclaimed property, organizing supporting documentation for class action suits, and submitting claims for health insurance
- reworked a client’s overly-ambitious December schedule so that she actually had time to enjoy the holidays.
Although I do specialize in paper and information management and productivity coaching, my in-person clients seek my help for solving all manner of organizing-related mysteries and kerfuffles in their lives, and it’s the same for my colleagues.
Some professional organizers specialize in particular types of clients:
- people with chronic disorganization or hoarding disorders
- individuals with brain-based conditions ranging from ADHD and autism to traumatic brain injuries to dementia
- people with physical disabilities
- seniors
- new parents
- children
- older students
- solopreneurs and small business professionals
Others in our field focus on particular types of spaces for downsizing, clutter control, and organizing in:
- kitchens
- closets
- living spaces (main and guest bedrooms, living rooms, bathrooms)
- home offices
- playrooms
- basements
- attics
- storage units
- work spaces (like professional kitchens, law offices, physicians offices, science labs, theaters, etc.)
We also specialist in particularly kinds of services that cross the “who” and “where” categories, like:
- time management coaching
- paper management
- digital organizing
- organizing and managing photographs and memorabilia
- financial organizing, including bill-paying, budgeting assistance, and bookkeeping
- estate management
- medical history management
- household management
- eco-organizing
- home inventorying
- home staging
- yard/garage/estate sale management
- packing and unpacking for moves
- space planning and design
This doesn’t even begin to take into account the services some professional organizers provide to businesses, including: business automation, corporate operations, event planning, records management, technology training, and more.
Basically, are overwhelmed by it, exhausted by it, stymied by it? Do you “just” need someone to come in and do it (or teach you how to do it — or how to do it better)? If it takes less time and you can focus on what’s important to you — then organizing and productivity specialists can help.
To find a professional organizer, visit the NAPO directory directly, or navigate from NAPO’s front page to the Find a Pro menu at the top. Search geographically or within a radius from your zip code, pick the business and/or residential specialties in which you need assistance, and review the list of my colleagues provided.
And don’t forget, much of the work we do with and for our clients can be done virtually, so you can pick that option from the specialty drop-down if you’re open to getting help from afar.
NAPO members represent thousands of separate professionals, coming together to gain continuing education and support one another so that we can support our clients.
Certification, Certificates, and Skills
When the NAPO directory provides you with names to peruse, you may see some additional notes.

Certified Professional Organizers (CPOs) are those of us who have attained credentials reflecting specific standards. That originally included 1500 hours (now 1000 hours) of paid client-centric work prior to sitting for a comprehensive exam (among other requirements), adhering to the BCPO Code of Ethics for Certified Professional Organizers, and obtaining continuing education in a variety of subjects during a three-year certification period.
For more about certification, you can check out the “What is a Certified Professional Organizer” tab here on my website, including my article, In Checkbooks And Underwear Drawers: What Certified Professional Organizers Offer Our Clients.
Specialist Certificates — In addition to the deep and wide subject matter expertise needed for certification, NAPO members may also hold certificates in specialized subjects, including:
- Brain-based conditions
- Household management
- Life transitions

- Move management and home staging
- Residential Organizing
- Team productivity
- Work productivity
Institute for Challenging Disorganization
Founded in 1990 by my colleague Judith Kolberg and originally called the National Study Group on Chronic Disorganization, the Institute for Challenging Disorganization (ICD) has as its mission to provide organizing professionals and the public with education and helpful strategies, and conduct research, regarding chronic disorganization.
Membership in NAPO and subscribership in ICD often overlap, and professionals in our field may obtain a variety of ICD specialist certificates related to chronic disorganization, hoarding disorders, and other related conditions.
Other Organizing and Productivity Associations
There are helpful organizing elves everywhere!
Outside of the United States, there’s an ever-growing universe of organizing and productivity professionals.

For our colleagues to the north, Professional Organizers in Canada (POC) has a similar search engine to NAPO’s. At their Find An Organizer page, you can specify services areas and specialties as well as languages spoken. (You didn’t think Santa’s elves spoke only English, right?)
NAPO, ICD, and POC do not stand alone. We have colleagues around the world as part of the International Federation of Professional Organizing Associations, including:
- Associaçāo Nacional de Profissionais de Organizaçāo e Produtividade (ANPOP, in Brazil)
- Association of Professional Organizers of Spain (AOPE)
- Association of Professional Declutterers and Organisers (APDO, in the UK)
- L’Associazione Professional Organizers Italia (APOI, the site at which Paper Doll supplements her Duolingo Italian practice by trying to discern meaning)
- Chinese Association of Life Organizers (CALO)
- Finnish Association of Professional organizers (FAPO)
- Federation Francophone des Professionnels de l’Organisation (FFPO, in France)
- Hong Kong Association of Professional Organizers (HAPO)
- Heart Home and Space Organizer (HHS, in Taiwan)
- Japanese Association of Life Organizers (JALO, not to be confused with Ja-Lo AKA: Jennifer Lopez)
- Korean Association of Professional Organizers (KAPO)
- National Association of Black Professional Organizers (NABPO, headquartered in Atlanta)
- Nederlandse Beroepsvereniging van Professional Organizers (NBPO, in the Netherlands)
- Swedish Association of Professional Organizers (SBPO)
Several times a month, I am asked by friends, former classmates, clients, and random acquaintances to provide referrals and recommendations for professional organizers to help people’s loved ones, whether across the continent or across the world. It’s heartening to know that I have colleagues in so many places, ready to help those who are seeking a little more space or serenity.
OTHER ORGANIZING-RELATED PROFESSIONAL ELVES
In addition to ICD and POC, and the National Association of Black Professional Organizers (NABPO) referenced above, NAPO has other affiliate organizations.
Daily Money Managers
Santa has to deal with financial transactions in 180 different worldwide currencies. Your finances may not be so complex, but whatever your needs, whether to help Grandma keep up with her retirement investments or to just make sure the bills get paid on time, the American Association of Daily Money Managers (AADMM) has financial organizing professionals to assist you.
Daily Money Managers (DMM) offer a wide variety of personal financial services to individuals and families, and manages financial tasks including bill-paying and oversight, budgeting, and record keeping. Some serve as fiduciaries for clients who are incapacitated.
Aging/Geriatric Care Professionals
Santa and Mrs. C. aren’t exactly spring chickens, and like all of us, may someday need support.
The professionals in Aging Life Care Association (ALCA) specialize in aging and disability issues while ensuring client “safety, continuity, and dignity.” As experts in health and human services, they can assist and advocate for families caring for older adult relatives or individuals with disabilities. They can partner with professional organizers and senior move managers whenever clients and their families are going through major life transitions — whether they’re downsizing so family members can age in place or to help them relocate to other living situations.
Photo Organizers
Many NAPO professional organizers are comfortable helping their clients organize their photos or find solutions for digitizing them. But The Photo Managers (formerly the Association of Personal Photo Organizers) use their passion for photo collections and personal storytelling to assist clients with culling, organizing, and digitizing photos, as well converting older media to newer formats and sharing pictures.
OTHER MONEY ELVES
Every year, I learn about new types of professionals who can help me help my clients overcome the obstacles that clutter their daily lives. These include:
Claims Assistance Professionals
As I discussed in Organize and Lower Your Medical Bills: Spot Errors, Negotiate Costs, and Save Money, there are a variety of medical billing specialists, medical cost advocates, and patient advocates. In addition, if you’re drowning in medical claim paperwork that makes no sense, or you’re getting the runaround from the insurance company, you may want to reach out to a claims assistance professionals through The Alliance of Claims Assistance Professionals.
Financial Advisors
Knowing what to do with your money can be confusing, and it’s scary to wonder whether the advice you’re being given is good for you, or just good for an advisor taking a percentage of what you earn.
Before considering hiring a financial advisor, talk to the elves in your life: your family members, friends, and colleagues who seem to handle their dollars with sense. I am neither a fiduciary nor a money maven, but I do recommend that if you’re seeking help with building your financial future, you should find a fee-only financial planner. That’s someone you pay a flat fee, rather than a percentage, to provide you with advice.
The National Association of Personal Financial Advisors (NAPFA) is a great first start. You can also find Certified Financial Planners via the location search at PlannerSearch.org.
Appraisers
A professional organizer can help you divide the wheat from the chaff when you’re figuring out what to donate and what to keep; we’ll hold your hands when we tell you that your collection of mini Beanie Babies you got at McDonalds will not fund your retirement. We may help you research the provenance and potential value of what you own. But no organizing professional is going to tell you for certain whether that piece of furniture or jewelry or coin collection is worth. For that, you need an appraiser.
An art appraiser is not a stamp appraiser; fields of specialty range from wine to textiles, furniture to musical instruments, coins to fine art to books. Start with an accredited appraisal association like:
to find the experts that can help you understand the value of your property and make wise decisions regarding what to do with what you own.
Certified Divorce Financial Analyst
Paper Doll hopes you never have to deal with a divorce (unless it’s something that will make your life better). However, I’ve worked with enough clients going through the divorce process to know that attorneys don’t have the bandwidth to deal with some of the intricacies of the financial situation.
Certified Divorce Financial Analysts are professionals who can help you figure out the complex financial aspects of your divorce. This may help you secure an equitable share of marital assets in order to plan your financial future.
If you or someone you know needs support in this area, start with the Institute for Divorce Financial Analysts.
OTHER HOUSE ELVES
When you hear house elves, you probably think of Harry Potter. As a GenXer who grew up near Canada, I start daydreaming about house hippos.
But I digress.
In addition to the residential professional organizer services covered by NAPO and her sister organizations, there is some crossover into home relocation specialties.
Senior Move Managers
The National Association of Senior and Specialty Move Managers is made up of relocation specialists. They’re focused on strategies for helping older adults (and their families) with the relocation process, including downsizing, as well as packing and unpacking, and assisting with logistics.
Home Stagers
In the olden days, when you wanted to sell your house, you hired a real estate agent. They told you to clean the house and pop a sheet of cookies in the oven to make things smell nice. Over the last few decades, however, home staging — literally staging your home to make it possible for prospective buyers to imagine themselves living there — has become a big deal.
Staging can involve removing objects that are overly personal or reflect particular belief systems, subtracting or adding furniture or décor to create a particular aesthetic, and generally working to show a house off in the best light.
As with senior move managers, you will likely find some crossover between NAPO/IFPOA professionals, but to find a home stager in your area, start with the Real Estate Staging Association and the America Society of Home Stagers and Redesigners.
Obviously, your organization and productivity needs are complicated, and by talking about elves, I am not entirely making light of anyone’s struggles.
Sometimes you just need a handy-person to help you lift and carry things to the attic or out to the curb; however, most of the time, a professional organizer or productivity specialist is the ideal person to guide you through the myriad decisions to make to move your life in the direction you want.
And when the real obstacles are not the things, but ourselves, and special services are needed, their are ADHD coaches, life coaches — even decision-making coaches — and mental health professionals!
Today’s post is a reminder that whatever is causing clutter in your space, your schedule, your finances, or your mind, you’re not alone. Reaching out to experts is a gift you can give a loved one — or yourself.
I suspect Santa would approve.
Paper Doll Plays Ice Cream Man: Cool Organizing and Productivity Treats for Hot Days

We’ve managed — perhaps with a few bumps and bruises to our productivity — to make it through one-half of the year.
Perhaps you’ve reached your goals or are on our way toward them. Maybe the temperatures and the general atmosphere in the world these days leaves you feeling indolent, and the last thing you want to think about today is striving toward yet another goal or completing another task.
I get it.
We all deserve a little fun. So today’s post is like a Popsicle on a sweltering day. There are no systems for you to implement, and no heavy-duty academic research to study. Instead, just think of today’s Paper Doll post as the ice cream truck driving through your neighborhood to make your week a little sweeter and your mood a little lighter with some surprising treats.
MOD PROTECT
Earlier this year, I wrote a five-part series on using timers to help yourself be more productive. In case you missed it, feel free to read the links below to get caught up.
- How to Use Timers for Improved Productivity and Focus — Part 1
- How to Use Timers for Improved Productivity and Focus — Part 2: Picking a Good Timer
- How to Use Timers for Improved Productivity and Focus — Part 3: Tangible Timers
- How to Use Timers for Improved Productivity and Focus — Part 4: Digital Timers
- How to Use Timers for Improved Productivity — Part 5: Hybrid Timers and Bonus Material
But again, this is an ice cream truck; just take what you find yummy.
In part 3 of the series, when we discussed tangible timers, I shared my love of the Time Timer MOD and all of its gorgeous styles, including the Time Timer Mod Home Edition,

the MOD Home Metallic Edition,

and the various durations of the MOD Education Editions.
I handle my devices pretty gingerly and rarely worry about bonking them on the ground, but not everyone lives in an almost-entirely carpeted (hello, late 1970s construction!) apartment. Some folks have kids, or spouses or co-workers who behave like kids, or pets who tend to knock things on the floor.
Time Timer understands the frustration that comes with rough-and-tumble living. While there are already pretty protective covers in a variety of styles to cuddle the Time Timer MOD editions, they’ve now come out out with a new super-protective line: two different “fun and functional” Time Timer MOD+ Protective Cases.
Both versions partner a whimsical personality and hardy protection with (what I think is already) the niftiness of Time Timers.
Meet Bunny and Tread.
Time Timer MOD + Protect Case Bunny
Protect Case — Bunny is friendly and playful, and will appeal to little and big kids, alike. Whether you’re in kindergarten helping to develop little minds, working in various environments with with sensitive souls or neurodivergent brains, or just enjoy anything that adds something charming and fanciful to your workday and time management struggles, take a peek.
Why not serve up a fun-but-sturdy embrace for the visual time cues that keep kids and adults from staying time-blind?
Bunny is brightly colored, soft, and tailor-made for those who would prefer getting help transitioning between tasks, monitoring their own (or others’) screen time, or completing homework (or office work) from a sweet, gentle character rather than a garish, digital taskmaster.
Say hi to Bunny. (Hi, Bunny!)

Bunny measures 5.1″ high x 4.1″ wide by 2.4″ deep. The soft, removable case is made of light blue silicone, and, as you can see above, faintly bunny-shaped, creating a playful touch to surround the Time Timer MOD.
Time Timer has tested the Bunny Protect Case’s drop protection to 5 feet. So, whether you’re using it in an academic or play setting where tiny humans may drop or throw the Time Timer MOD, or you or your co-workers or family members take time-based stresses out on small, (mostly) inanimate objects, the Protect Case -— Bunny can handle it.
The Bunny’s soft silicone makes it easy for tiny hands to grip without slippage, so there’s no need to worry that your MOD investment will be lost in a smash-pow-kerplunk moment! Parents, teachers, therapists, colleagues, and tiny humans should all be delighted by the protective nature and cute appearance of the bunny.
On it’s own, the Protect Case — Bunny is $14.95 at the Time Timer website.
Additionally, you can purchase the Time Timer Rainbow Wheel MOD + Protect Case Bunny bundle for 39.95.

Time Timer notes the combined MOD and Bunny protective case bundle is:
- Focused on Time Awareness — As discussed at length in my blog post series on timers, an analog approach to time helps make time visible and “real” to children and others with a less-than-concrete feel for the flow of time. The Time Timer Rainbow Wheel MOD’s rainbow-colored disk assigns a color to each five-minute increment, adding a clear, colorful cue to help discern how much time remains. This has positive implications for helping achieve smooth transitions and emotional regulation.
- Especially supportive for neuro-diverse individuals — The product was created with children with ADHD, sensory sensitivities, and autism in mind, implementing a soothing, calming design.
- Sensory-friendly — As Time Timer notes, “with soft bunny ears and gentle colors make time less scary and more approachable for young learners.” The sensory-friendly materials can help children who self-sooth primarily through touch.
- Designed for the hard knocks of real life — As noted, when nestled inside the Bunny, the MOD Rainbow Wheel withstands tumbles, tosses, and falls up to 5 feet. (That’s almost an entire Paper Doll!)
The Time Timer Rainbow Wheel MOD + Protective Case — Bunny bundle includes One Year Premium Access to Time Timer® App.
Time Timer MOD + Protect — Tread
The Bunny is cute, but not everyone is seeking fluffy bunny mode.
Do you, your tiny humans, whimsical teens, or colleagues operate in a more rough-and-ready, active environment? If so, you or they may prefer something with a more hearty or rugged appearance.
Tread is a durable silicone case styled as a beefy tire, such as you’d see on an earth mover or big truck. It’s tailor-made for active households and busy classrooms, but is equally at home in therapy centers and workplaces where cute+tough is the right style choice. It measures 4.2″ wide by 4.2″ high by 2.4″ deep.

When I first saw the Time Timer MOD Protective Case — Tread, my immediate thought was that Workman MJ and his mom need this!
If you’re not on TikTok, you may not know Workman MJ, who first came to fame when his mom sought help convincing her toddler that workers take naps:
Over the course of just a few days, all sorts of workmen and women around the country came to her aid and filmed TikToks showing themselves taking naps after lunch — in their trucks and in various safe environments — illustrating to MJ (and all the other tiny workmen and workwomen) the importance of fueling and resting oneself and ones tools. And hey, that echoes Paper Doll‘s advice of about nap-taking, like in:
Take a Break — How Breaks Improve Health and Productivity
Take a Break for Productivity — The International Perspective
If you’re a TikTok aficionado, find your bliss watching Workman MJ and his Mom; their precious videos of MJ-narrated interactions with various workers while learning about their tools and skills are reminiscent of early Sesame Street and Mr. Rogers vignettes, and MJ’s mom (Jessica C. Lee) has even written a book, Workman MJ Takes a Nap, about their “it takes a village” nap experience.
Paper Doll Shares How To Select a Shredder, Shred Responsibly, and Save

Much of the following post originally appeared in 2021 and has been updated for 2024 with current product links and shredding discounts.
Klop. KaKLOP! Klunkety klunkety. KaKLOP! Grrrrrr uggggggg. KaKLOP!
No, unlike the officer at U.S. Strategic Command (STRATCOM), I haven’t let a tiny human take over my keyboard. The above is a close approximation of the sound my shredder made last weekend when, after two decades of faithful service and about halfway through shredding documents no longer necessary for tax time, it gave up the ghost.
At first, I thought I might have just fed one too many staples into the grinding teeth of my little document destruction devil. But, when I lifted the shredder from the bin and turned it over, nothing was stuck in the teeth. However, as I shifted the up-ended shredder motor from my left hand to my right, I could hear something sliding back and forth within. Ruh-roh!
Far more curious than mechanically inclined, I took a screwdriver to the whole housing unit, wondering if I might be able to just stick something back in place. (Yeah, go ahead and laugh.) Sadly, I found that a large octagonal metal washer (for want of a better description) had broken completely in half. The wheels on this bus were NOT going to go round and round any longer. I had to buy a new shredder.
DIY SHREDDER ESSENTIALS
Although I haven’t had to purchase a shredder in a long time, this is not my first shredding rodeo. Many of my clients find themselves either buying a first or replacement shredder as part of our work when we’re organizing and purging paper. So at least I knew what I needed to consider.
I hate to be crude, but size matters: the size of your shredder unit, the size of your “shreds,” and the size of the pile (or capacity) you can shred at one time.
Shredder Unit Size
There are three general sizes/types of shredder units: mini, medium, and heavy-duty.
Don’t buy a mini.
Yes, I know, regular readers of this blog recognize that I rarely invoke absolutes; the world is far more grey than black-and-white. However, unless you are buying a shredder for a child, I want to discourage you from buying a mini, or desktop, shredder.
Reference Files Master Class (Part 3) — Medical Papers

For our final post of Get Organized & Be Productive (GO) Month, we’re continuing our refresh of classic posts and essential concepts in paper organizing. So far, we’ve looked at:
Paper Doll Shares 12 Kinds of Paper To Declutter Now
Reference Files Master Class (Part 1) — The Essentials of Paper Filing
Reference Files Master Class (Part 2) — Financial and Legal Papers
Today, we continue onward with the next element of the reference papers in your personal or family filing system.
- Financial
- Legal
- Medical
- Household
- Personal
MEDICAL FILES
There’s a special name the information you maintain about your medical life: a personal health record (PHR). With the financial and legal documents we covered last week, I strongly recommended using to develop your file management skills; however, you’ll see that with medical information, I recommend a hybrid approach with paper and sometimes a digital one.
Your Role as Personal/Family Medical Historian
You may wonder why you might need to keep medical paperwork of any kind. After all, don’t the doctors all have your files? It’s not like the average person has a collection of all their own dental X-rays and test results laying around. But there are certain reasons you should keep at least some of your medical information, if not your actual records. For example:
- When you go to a new health care provider or visit the hospital, you will be asked for a detailed medical history. Will you really remember the years and types of all of your (or your family members’) illnesses, surgeries, and complications? Which physicians were seen and what their contact information was? Which medications caused allergic reactions? It’s your job to provide that information.
- If you change health insurance companies or apply for life insurance, you’ll have to provide a detailed medical history. If you are found to have given even the teeniest of wrong answers, your policy could be voided retroactively and you could be on the hook for hundreds of thousands of dollars of healthcare!
- First responders may need information in a hurry. This is why you need to keep updated copies of your medication lists (medication names, dosages, prescribing physicians) in multiple places, immediately accessible. (See Organize to Help First Responders: The Vial Of Life for details on this specific issue.)
- Quick access to accurate information may determine a medical course of action. For example, if your college student calls to say they had a minor accident and the student health center wants to know how long ago they had a tetanus booster, don’t you want to give the right answer? (Better yet, arm your adult kids with copies of their records so they’ll know!)

Doctor With Stethascope Photo by Online Marketing impulsq on Unsplash
- If you’re in the ER or at Urgent Care and are asked a question about your medical history, you can’t rely on your primary care physician’s records. The doctor’s staff may be unreachable on weekends and holidays, or in the evenings, or on inclement weather days.
- Your physician or dentist may retire with little notice, giving you no chance to get copies of records. (I’ve had three doctors and a dentist retire in the last 5 years. Yes, I’m starting to take it personally!)
- If you can prove you’ve already been tested for certain things, you may be able to avoid unnecessary (and expensive) medical tests.
- If you have proof of immunizations, you can make sure you’re protected against all sorts of yuckies without having duplicate ouchies! (Yes, these are the correct medical terms.) Proof also ensures that your children can attend school or go to summer camp. (You do not want to spend the days prior to driving cross-country to your student’s new campus rushing to find a physician who will squeeze your 18-year-old in for shots.)
- Speaking of immunizations, if you ever work or vacation outside North America, you may need proof of health and immunization for travel; you don’t want to have to contact your doctor over and over and be beholden to their convenience and schedules. (For more, check the CDC’s Yellow Book on Traveler’s Health.)
Additionally, you may be responsible for making decisions or overseeing care for someone else. This might be your child or your spouse, where you can rely on your memory. But what if you’re involved in the care of an elderly and/or ailing relative? Wouldn’t you prefer they had this information organized and available to you?
And what if you’re the one who is ill and needing someone to advocate for your medical well-being? While it’s important for your healthcare proxy (the person with your medical Power of Attorney) to have access to the full picture, sometimes it’s just helpful for your loved ones to be able to provide educated input when you are feeling woozy or distressed.
Methods for Organizing Medical Information
To start, create a hanging folder for each person in the household. How many internal folders you’ll need for each person depends on how much information pertains to each individual.
One folder may suffice for younger, healthier individuals with limited records. However, my clients often use three — one for medical information, one for dental information (often including extensive orthodontia plans), and one for vision (to track vision changes and safely keep eyeglass or contact lens prescriptions until needed). If anyone in the family has a specific, ongoing medical condition (diabetes, arthritis, etc.) add extra interior folders as needed so you can track specialized medical information.
There are other auxiliary methods for maintaining medical records:
- 3-ring binders — If you or someone in your family has a complicated medical situation, a chronic illness, or is undergoing cancer treatment or dialysis, and is visiting many doctors and hospitals, often having to supply information repeatedly, a sectioned-three ring binder for mobile use may make it easier for you to take notes or have providers make copies of your information. Consider this an adjunct to your paper file system, with sections for appointment dates, notes, special instructions, and test results.
- Medical Organizer — If you are in college or newly graduated, your filing space in a dorm or small apartment may be limited. To get you started, you may want to use a something like the multi-pocked Smead All-in-One Healthcare and Wellness Organizer.
Reference Files Master Class (Part 1) — The Essentials of Paper Filing
COPING WITH PAPER OVERWHELM
After last week’s post, Paper Doll Shares 12 Kinds of Paper To Declutter Now, I had a number of readers mention to me that while knowing what to get rid of helps them deal with their paper piles, they were still sometimes at a loss as to what to do with the rest.
Some fear they should be scanning everything to keep it digital, but don’t even own scanners. Others feel frustrated because even when they’ve arranged to get (and pay) their bills digitally, they still have paper coming to them. Many people feel at odds with the 21st-century pressure to have digital records, and don’t particularly feel adept with handling papers digitally. (They forget to look at email until it’s too late, or they never get around to scanning, or information just doesn’t seem “real” to them if it’s not in tangible form).
Over the 16+ years that I’ve been blogging as Paper Doll, I’ve tried to get across that whether you use analog or digital techniques — whether for paying bills, or keeping track of your appointments and tasks, or filing or archiving your information — doesn’t matter. That is, the method doesn’t matter; the commitment to a system is what is most important.
But 16 years is a long time. Babies born during the launch of my first Paper Doll posts are old enough to drive! To give you a sense of how long ago that was, Desperate Housewives was still a top-10 TV show (and people were still watching broadcast television). The top song was Crank That (Soulja Boy) and we were all trying (and mostly failing) to do the dance.
I originally wrote about the elements of a reference filing system in the first month of Paper Doll posts, back in 2007. It’s time to revisit the topic, see how digital solutions do (and don’t) help with the paper overwhelm, and introduce new readers to the best ways to manage paper.
Over the next several weeks, we’ll be taking a fresh look at how eliminate the frustration of paper files.
The Ice Cream Rule
The key to making any system work is just that — a system. That means having a location where something belongs and behavioral rules to get them there. I often refer to this as the Ice Cream Rule. If you come home from the store with two bags, one holding a half gallon of cream and one with a package of toilet paper, which one will you put away first? And where would you put them?
Even people who insist that they’re terrible with systems laugh and admit that they automatically know to put the ice cream away first; they recognize that they’ll end up with a melted mess if they do not.
They also have no worries that they’ll put the ice cream where they won’t be able to find it again — in the cupboard or the pantry — because their system not only includes behavioral cues (ice cream before toilet paper), but a geographic location (that is, the freezer) where the ice cream belongs.
Yes, people may drop the bag with the toilet paper on the kitchen floor, or hang it on the linen closet door, or actually put away the toilet paper in the bathroom right after getting the ice cream in the freezer.
Admittedly, the behavioral part of putting away non-urgent items isn’t perfect. The squeaky wheel gets the oil, and when it comes to putting things away properly, ice cream’s urgency is squeakier than toilet paper. (That said, the retrieval of ice cream is likely to be less urgent.)
A HOME FOR YOUR REFERENCE FILING SYSTEM
The point, and I do have one, is that to create order with the paper in our lives, we must ensure that we know exactly where everything goes. How? Filing papers is easy once each item is assigned a place to live. All of your reference papers need to have a home.
Keep in mind, that home does not have to be a palace. You certainly can invest in filing cabinets. These range from bargain 2-drawer metal filing cabinets to office-style 4-drawer tower-style cabinets.
If you prefer lateral filing cabinets (where you stand to the side of the open drawer, rather than in front of it), there are a variety of styles and materials from which to choose.











































Follow Me