Archive for ‘Productivity’ Category
Toxic Productivity Part 5: Technology and a Hungry Ghost
THE MANY TENDRILS OF TOXIC PRODUCTIVITY
I checked in with a friend the other day to see how her new job was going. Her company, an international conglomerate, had laid off several people over the past six months, including my friend, but also did some internal hiring. She’d been excited about getting the new job, but seemed blue when we spoke.
“I’ll be honest,” she told me, “if I hadn’t already worked for this company for years, I’d think I was incompetent. This is really hard.” My friend, a veteran of many, many promotions for merit, is definitely not incompetent. It turns out that only one person had ever held this position before, and was fired after being unable to keep up with the demands.
When I hear these stories from my clients, the first thing I do is get a sense of whether the problem is that someone needs more support or guidance at work. In terms of support, even though she’s at the same company, my friend’s work situation is different, and she’s no longer got the support of a team structure; rather, everyone is on his or her own, with no cross-training and no backup. The company still seems to have unreasonable expectations of how much can be humanly accomplished, as we discussed at the start of this series, in Toxic Productivity In the Workplace and What Comes Next.
Next, she and I talked about the Pareto Principle (AKA: the 80/20 Rule, which we discussed last week in Toxic Productivity, Part 4: Find the Flip Side of Productivity Hacks) and I asked my friend if she’d talked with her boss about priorities, and what the most important aspects of the job needed to be right now.
Remember, 80% of the success comes from 20% of the effort, so finding that 20% can eliminate a lot of the stress and busy-work, creating more mental energy to tackle other aspects of the work.
The Pareto Principle says 80% of the success comes from 20% of the effort, so finding that 20% can eliminate a lot of the stress and busy-work, creating more mental energy to tackle other aspects of the work. Share on XI pointed out that, as a valued employee, and as the second person to try to tackle this role, she might be in a position to (gently) point out these unreasonable expectations. (Yes, this is a touchy issue, but it’s the best way to determine if the problem is bad management practices or merely lack of corporate awareness of how many human-hours it takes to accomplish certain tasks.)
My friend then noted that a colleague of hers, another “island” unto himself in a position similar to herss, has been in his role for about a year and a half. Apparently, this guy regularly works until midnight and starts again before traditional work hours, and works through the weekends.
If you’ve been reading this series all the way through, you may agree with me that this is a sign that the worker has internalized the unsustainable expectations and toxic productivity demands of the company.
This isn’t just a problem for my friend’s co-worker. Yes, he’ll probably burn out, which will be bad for him. It’s bad for my friend (and everyone else at her level) because workers with families, non-work obligations and, y’know, lives, can’t reasonably live up to this automaton-like worker-bee behavior. Nor should they try. So, the worker who has internalized toxic productivity (and who may or may not have productivity dysmorphia), is contributing to the escalating expectations for unsustainable productivity throughout the division, even throughout the company!
In other words, he’s screwing over his colleagues, who are now left positioned between having inferiority complexes and developing productivity dysmorphia to compensate (thereby risking their own mental health, their relationships, and more) or having to leave the company feeling like failures, and the company will need to hire new workers and the cycle will begin again. Oy.
Such is the state of many modern workplaces. Terrifying, isn’t it?
And, as we have discussed over the last several weeks, a corporate structure isn’t necessary for this to take place. There’s a hustle culture out there for all of us who work on our own, solopreneurs and small business owners alike, who are cowed by common practices into believing that nothing we are doing is enough, and that we need to keep up with the Joneses (our colleagues or competitors, and not merely our neighbors) at all cost.
EMBRACE NEW VALUES AND PRINCIPLES
The drive to deliver — to produce — misses the point. I posit that as much as you may (or may not) enjoy creating, your purpose on the planet isn’t to produce documents or deliver services or create or to make money. Your purpose is to enjoy yourself and help the people you love enjoy themselves, too.
We’re here to be fulfilled, not to produce widgets, and if enough of us demand that we be treated (and treat others) as humans rather than producers, we might achieve this very thing.
This can feel like pretty hippy-dippy advice in 2022, but I stand by it.
So, first, let’s start with the wisdom high performance coach Sarah Arnold-Hall puts forth about results, not hours.
Let’s start valuing results created, not hours worked. pic.twitter.com/yebU0Zwrq8
— Sarah Arnold-Hall (@saraharnoldhall) May 13, 2022
Now, on its own, this could create a huge feedback loop into productivity toxicity. Produce more, create more, do more! Grrrr. Arrrrrgggh. But we’re not going to do that.
Instead, we’re going to bear in mind what we learned in Toxic Productivity Part 2: How to Change Your Mindset about the necessity of downtime. Those hours when we’re not working are as important as, if not more important than, the hours we are working.
The task-positive brain network, which we use to take all of our accumulated knowledge and turn it into something useful, helps us focus our attention, arrive at solutions to problems, and confidently make decisions. But we can’t do any of that if we don’t also make use of our default mode network, the way our brain blisses out and thinks about anything except the problem at hand when we’re sleeping, resting, relaxing, and enjoying our loved ones and life.
So, once you accept that success isn’t about the hours worked but the worth of what you’ve done in those hours, you have to pivot to understanding that more and more of your hours have to be given over to the downtime that allows you to create anything worthwhile. Recognizing the finitude of life is key to that attitude change. (Remember that when you get to the end of this post!)
So, what have we learned about healthy productivity?
- It’s not about spending all of your hours on work.
- To make the work you do accomplish valuable, you need to change your mindset and have more downtime.
- Downtime isn’t scrolling through TikTok or Netflix, but truly letting your brain rest and recover — through non-competitive exercise, better sleep, eschewing multitasking, increasing opportunities for a quiet mind, and asking yourself the essential questions about the life you’re currently living and how it compares to the one you truly want — as we discussed in Toxic Productivity Part 3: Get Off the To-Do List Hamster Wheel.
- We can use the same productivity tools designed to help us overcome procrastination and get more done to slow ourselves down to the speed of life. This includes embracing better and smaller (atomic) habits, using the Pareto Principle to focus on what’s truly worthy of being a priority, employing the Pomodoro Technique and block scheduling to focus our work time and ensure our break time.
— Liz Fosslien (@fosslien) June 23, 2022
What else can we do?
CONSIDER TECHNOLOGY’S ROLE
It’s easy to think that technology is essential to productivity. Look at how much more humanity accomplished after the Industrial Revolution vs. when we had an agrarian society. How much more could we accomplish with telephones than when we had to wait for the postal service or telegrams? Certainly we got much more accomplished once we added email to our resources, right? (cough, cough) And surely we’ve reached a pinnacle of productivity now that we have Slack and Asana?
Hopefully, you detected my sarcasm. Yes, technology yields vast improvements in our ability to communicate quickly (if not always clearly, as the multigenerational confusion over emoji and whether ending sentences with periods is an insult have proven), but all of these aspects of technology have led to the always-on misery we discussed at the beginning of the series. France gets it; most of Europe gets it. The US does not yet get it.
We have an inalienable right to disconnect, but it’s going to take all of us, together, to stand up and keep secure that right.
Communication technology is not the only problem.
Along with communication technology, these last few decades have seen a growth in productivity technology, from software and apps that help us brainstorm, assign ourselves (and others) tasks, and conquer our foibles and deficiencies in terms of procrastination, motivation, focus, capturing information, organizing our thoughts, collaborating on projects, and so on.
I am not a Luddite. I believe in the power of technology to make things easier, but sometimes we’re making the wrong things easier. Take collaboration. While Thomas Jefferson wrote the original draft of the Declaration of Independence, historians (including Pauline Maier in American Scripture: Making the Declaration of Independence) have shown how the handwritten edits suggested by the members of the Second Continental Congress became a complicated collaboration.
In a document listing colonial grievances against the King George III, members of the Congress made Jefferson take out references to slavery and put in references to a Supreme Being (and fishing rights). The handwriting was that of Secretary Charles Thomson; he controlled the document’s additions, deletions, and revisions requested and/or demanded by the cacophony of voices representing 13 colonies.
Now imagine that same collaborative product in Microsoft Word’s Track Changes or Google Docs’ comment section. Now multiply the different voices and competing methods listed on this Wikipedia entry listing types of collaborative software. (I’ll wait while you scroll.) If you know how to be productive in one technology, you might still be flummoxed in another.
The number, variety, complexity, and interoperability (and lack thereof) of technology solutions can be overwhelming.
Have you ever heard about a new task app and wondered if it could be the solution to all of your troubles? Have you tried Todoist? Anydo? TeuxDeux? Remember the Milk? Things 3? Google Tasks? What about more complex productivity suites, like Basecamp? Trello? Clickup? Asana?
In case you were wondering if I’d suggest one app to rule them all, I’m afraid that’s not the case.
The truth is, the best productivity app is the one you’ll use. The one you’ll commit to learning, commit to using, and the one you won’t “cheat” on when another shiny app starts flirting.
The truth is, the best productivity app is the one you'll use. The one you'll commit to learning, commit to using, and the one you won't 'cheat' on when another shiny app starts flirting. Share on XUnfortunately, some productivity technology overwhelms even the most diligent users. This may be because the information we get out of our productivity technology is only as good as the information we put in, and we humans are already overwhelmed.
All of these apps, working at the speed of light (and life), can’t prioritize for us. We capture tasks with the click of a button, but we are so pressed for time (and productivity) that we fail to take the requisite moments to figure out what work has value and what is busywork.
So, are we supposed to get rid of technology altogether to combat toxic productivity?
Remember how I said I wasn’t a Luddite? Well, I’m not asking you to be one either. Chances are, if you work for a company that you don’t own, you’re stuck with some technology required by your workplace. But in the areas where you do have control over which types of technology you use, I often suggest that my clients put technology completely aside for a little while.
If you’ve got a task app or other tech that works well for you, stick with it. But if you feel beaten down and bruised by the very tech that’s supposed to keep your head above water, try slowing everything down.
- Go analog with your time displays. Wear an analog watch, or set your fancy Apple Watch or Fitbit to display time in an analog manner. Do the same with the display for the clock app on your phone. Seeing time as it ticks by will help you appreciate the finitude of time and feel more in tune with how much you can reasonably accomplish in an hour or a day. (You might want to brush up on Back-to-School Solutions for the Space-Time Continuum for more ideas.)
- Opt for paper over tech to learn key productivity skills. I’m a Certified Evernote Expert, so I realize all of the excellent benefits of collating your clipped websites, inbound emails, saved articles, etc., digitally, tagging them, and organizing them into notebooks. But when you’re overwhelmed, sometimes having your resources, your printed instructions, and other task-triggering action paperwork right in front of you, without need for WiFi or even electricity, can help you slow down and focus without the buzz of the digital world.
One of the many reasons I recommend tickler files for my overwhelmed clients is that learning the process of looking at task-triggering papers and making qualitative decisions (regarding priorities) and chronological decisions (regarding when you can reasonably accomplish specific tasks) is an essential skill for improving productivity in a healthy way. It’s the reason I wrote Tickle Yourself Organized.
- Consider bullet journaling. I’ll be honest, bullet journaling stresses me out. I understand that it’s not necessary to embrace the fancy, artistic designs some people use, but the very hands-on, tangible customization options overwhelm me, and the idea is to achieve healthy productivity by removing overwhelm. But I’m not you. Hundreds of thousands, perhaps millions, of people swear by bullet journaling for tracking tasks and other information. They can’t all be wrong.
PULL IT ALL TOGETHER AND HALT A HUNGRY GHOST
Hopefully, over this past month, you’ve come to recognize that not only are you not a robot, but that it’s unacceptable for anyone — your company, your clients, your mother-in-law, or you — to expect non-stop labor from you.
If machines don’t operate at 100%, why do we expect so much from ourselves?
— Junhan (@junhanchin) May 24, 2022
You’re a living, breathing human being. But you may have a ghost in your machine.
In Brad Stulberg‘s recent post The Constant Restlessness You Feel Has a Name, he describes how many of us experience a constant grind he calls “heroic individualism.”
Heroic individualism says that you will never have enough, be enough, or do enough. It is an endless gauntlet of more. While it may lead to decent short-term performance, long-term, it is a recipe for disaster. This is because long-term fulfillment depends upon things that are inherently inefficient and unproductive, at least on acute timescales.
Sound familiar?
When you look at the ten symptoms of heroic individualism that Stulberg lays out, some of it bears a striking resemblance to toxic productivity and Anna Codreo-Rado‘s perception of productivity dysmorphia, such as:
- Low-level anxiety and a sensation of always being rushed or in a hurry — if not physically, then mentally.
- Not always wanting to be on, but struggling to turn it off and not feeling good when you do.
- Feeling too busy, but also restless when you have open time and space.
- Successful by conventional standards, yet feeling like you’re never enough.
Stulberg’s describes the Buddhist concept of the hungry ghost:
The hungry ghost has an endless stomach. He keeps on eating, stuffing himself sick, but he never feels full. It’s a severe disorder.
The modern world that so many of us inhabit depends on the creation of hungry ghosts. But you, me, all of us can choose to opt out of this game. We don’t have to become hungry ghosts. We simply need to step back and reflect upon what it is that we actually want. Simple, sure. But not necessarily easy.
To combat this hungry ghost, this toxic productivity, this productivity dysmorphia, Stulberg recommends the concept of groundnessness.
His book, The Practice of Groundedness: A Transformative Path to Success That Feeds—Not Crushes—Your Soul, combines research from psychology, neuroscience, and sociology (as we looked at in the first three posts in this Toxic Productivity series), as well as religious and philosophical teachings from Buddhism, Taoism, and our old friend-of-Seneca, Stoicism.
Toxic Productivity, Part 4: Find the Flip Side of Productivity Hacks
If you reside in the United States or Canada, you’re coming off the end of a long holiday weekend, an opportunity to rest, relax, and regenerate.
Do you feel relaxed? Or do you feel the itch to be accomplishing something on your to-do list? Do you feel that whatever you got done last week might not quite be enough, and that by taking an actual weekend off — not just two whole weekend days, but an extra holiday — you’re coasting? Cheating? If so, you definitely won’t be the only one.
PREVIOUSLY ON PAPER DOLL…
Throughout this series on toxic productivity, we’ve looked at what society can do to vanquish unsustainable expectations, how we can change our outlook and mindset, and what we can physically do to loosen the ropes with which we’ve bound ourselves. Before we go any further, I encourage you to catch up on the concepts and references we’ve looked at so far:
Toxic Productivity In the Workplace and What Comes Next
Toxic Productivity Part 2: How to Change Your Mindset
Toxic Productivity Part 3: Get Off the To-Do List Hamster Wheel
We can lobby for changes in societal expectations regarding excessive corporate demands on our productivity. We can read wisdom (and get therapy) to examine how we’ve internalized toxic belief systems and developed, as Anna Codrea-Rado calls it, productivity dysmorphia.
We can even recognize the finitude, or shortness, of life, and get off the hamster wheel by adding mindfulness and rest (in terms of non-competitive exercise) and more recuperative sleep, eliminating multitasking, and digging deeply to figure out what we want out of life and who we are.
But if none of that floats your boat, even if I’ve convinced you that toxic productivity is a danger to you, your loved ones, and society, these measures may just be too hard to incorporate in the life you’re already living. Trust me, I get it.
USING THE PRODUCTIVITY HACKS YOU KNOW AND LOVE
So, today, we’re going to look at the same productivity strategies, tactics, and “hacks” that are recommended to conquer lack of productivity — whether that’s a problem with procrastination, prioritization, or planning —and see if we can find ways to use them to stem the tide of toxic productivity.
Start At the Atomic Level
In James Clear‘s Atomic Habits, he posits that all of our outcomes — our productivity (for good or ill), our self-care, our financial state — are a “lagging result” of our habits. In other words, there’s a cumulative effect of what we do that, when repeated over and over, leads to where we’ve arrived.
To achieve what we want, Clear believes that we generally either try to change our habits in the wrong way, or we try to change the wrong things. Clear notes that we approach things in three ways:
- We try to change our outcomes (achieve more work, make more money, lose a certain amount of weight).
- We try to change our habits.
- We try to change our identities — including our belief systems, our views of the world, and our self-images.
Toxic Productivity Part 3: Get Off the To-Do List Hamster Wheel
“Nothing is so insufferable to man as to be completely at rest…. He then feels his nothingness.”
~ Blaise Pascal, Pensées
Two weeks ago, in Toxic Productivity In the Workplace and What Comes Next, we looked at the external forces that drive unsustainable expectations and eventually burnout. We also examined what other industrialized nations have been doing to stem this dangerous trend.
Last week, in Toxic Productivity Part 2: How to Change Your Mindset, we examined productivity dysmorphia, the disconnect between objective achievements and our emotions about those accomplishments. When we experience productivity dysmorphia, the very act of pursuing productivity (to the neglect of all else) means we lose the ability to savor or enjoy what we have accomplished.
That second post focused on the ways to change our mindset about productivity. We examined how hedonic adaption gets us so used to our status as achievers, as worker bees, that eventually we will be unable to sustain that behavior and burn out. We reviewed the research that showed our brains require downtime and countered the many myths that exist about productivity.
Most importantly, we started a discussion regarding the role of work (and achievement, in general) in our identities, starting with Charlie Warzel and Anne Helen Petersen asking “Who would you be if work was no longer the axis of your life?” and considering the “finitude” of life (in the words of Oliver Burkeman and the Stoic philosophy of Seneca). We left off in contemplation that our value is not in what we do but in who we are — in being, not doing.
Today, we’re going to explore developing an appreciation of being over doing, seeing how our actions need not be achievements, per se, but can be experiences, valued solely for the potential delights they offer.
REVISITING FINITUDE: THE MACRO AND MICRO APPROACH
Our time on this rock is limited. A central tenet Burkeman’s 4000 Weeks: Time Management for Mortals is the ability to see the shortness of life, examine your goals and values, and maximize spending your time on what matters most. This isn’t some hippy-dippy philosophy that says that if we all stop worrying about work or making money, we’ll find ourselves in a vast utopia.
Rather, it notes that life is hard, life is short, and feeling like you only have a right to be here if you’re accomplishing things that make money — whether for your company or yourself (even, or especially, if you are your company) — leads to frittering away the most valuable commodity: life.
Tim Urban’s stellar Wait But Why blog broke ground in this arena. Allowing for a little more time on the planet than Burkeman, Urban posited that we might have 90 years of life, so 4680 weeks rather than 4000.
One of his most famous posts, back in 2014, urged readers: visualize your life in years, your life in months, your life in weeks, your life in number of remaining SuperBowls…to appreciate what you do with your time.
For example, I’ve got got 2860 of my weeks behind me. It’s tempting to use these kinds of visualizations for dismay; certainly they can lead to existential angst and even more productivity dysmorphia. “See?” one might yelp! “I have even less time to make the widgets! To earn the money!” And yet, as we’ve seen over the last two weeks, that attitude just leads to focusing more on the quantifiable value you create for others; we want to look at quality, not quantity.
But, we can still turn to Urban for guidance. As a follow-up to his macro look at the finitude of life, he developed a way to organize and examine our lives at the micro level in 100 Blocks a Day.
Inspired by Urban, nomadic programmer Jama of Notion Backups, has identified a way to pause and reflect, giving perspective on where you are, chronologically speaking, in your day (rather than in your life). Rectangles.app gives you a quick glance at how much of today has gone by, in ten minute increments, as of the point in your day when you click the link. Click later in the day, more boxes turn green.
For example, when I visited and took this screenshot, I’d made it through 93 1/3 ten-minute blocks in my day.
When faced with how much of your day has passed and how much is left, you might have the following reactions:
- Yikes, I’d better get cracking! (A good motivation if you’ve been staring at social media or playing a video game for hours on end, for sure.)
- Yikes, I’ve been working and working, and I’ve only written 17 TPS reports and attended 5 hour-long meetings! (A likely sign of productivity dysmorphia creeping in around the edges.)
- Yikes, all I’ve done all day is work. I haven’t talked to anyone I love, I haven’t exercised or gotten any fresh air. I haven’t laughed. (And here’s where the magic might begin!)
If you’ve been experiencing signs of burnout due to toxic productivity, give this approach a try. Click on Rectangles and think about the day you’re having. Maybe even text the link to a friend, describe your day thus far, and get a reality check from someone who sees you more clearly.
HOW TO GET OFF THE HEDONIC TREADMILL & STOP KEEPING SCORE
If you’ve gotten this far in this blog series, you might recognize that you (or someone you care about) is experiencing signs of toxic productivity or productivity dysmorphia. If you have trouble valuing what you’ve already accomplished, and especially if you experience difficulty spending your time on anything you can’t point to as an accomplishment, this section is for you.
We aren’t going to begin by saying, “Stop doing so much work” because that’s too big a step. Instead, I’m going to ask you to review the forthcoming suggestions and pick one or two to try, and carve out time in your schedule for doing them. Consider, on your first day, taking two or three of those boxes above, and before they pass by and turn green, experiment. Walk. Nap, Meditate.
Take a Walk
Exercise is great for us — it clears our heads and lets us reset to that default mode network we learned about last week from Jay Dixit’s We’re Doing Downtime Wrong in NeuroLeadership.
Of course, not all exercise is equal. Yoga is supposed to be good for us because it’s (mostly) gentle on the body, it focuses on correct breathing techniques, it improves strength, balance, and flexibility, it eases pain and benefits cardiac health, it dissipates stress, and much more. But yoga’s particularly advantageous for drop-kicking toxic productivity because there’s no scorekeeping.
Yes, I suppose you might feel competitive with the person next to you in class (not that you have to take a class) who has a more fluid downward-facing dog than yours. But in general, completing a yoga class feels less like, “I am a valid person because I can check today’s yoga off my list” and more, “Wow, my neck is no longer making that clicky-sound when I turn to the right!”
Contrast this with golf, for example, famously called, “a good walk spoiled.” (And no, trivia buffs, Mark Twain didn’t say that. He died in 1910, but the first reference to it was in 1948. The originator is a mystery.) Golf, indeed any game that involves precision and scorekeeping, probably isn’t going to help decrease your sense of always chasing after the next accomplishment, the next win.
Let’s start by stopping. Let’s stop counting our steps and counting the filled rings. (I’m not saying you can’t monitor your health-based metrics, but try strapping your Fitbit to your ankle to keep yourself from obsessively checking your step count.)
The great thing about walking is that there’s very little else of a truly productive nature, in terms of output, at least, that can be done while walking. You can’t handwrite, and while you can type or dictate into your phone, anything more than the odd inspiration is going to slow your pace and then stop you altogether, either because you’ll have forgotten to walk or you’ll fall right into a fountain.
For your mental health, the best thing you can do is just walk and explore your thoughts. Of course, that can be scary. Sometimes, the basis of toxic productivity is that one keeps working to avoid one’s thoughts. (Therapy can really help with that. Nudge, nudge.)
If you’re truly uncomfortable being alone with your own thoughts, try listening to soothing music or, if you must, a podcast. But the idea of this particular exercise (no pun intended) is to ease you into the notion of being comfortable doing nothing that earns you gold stars, nothing to check of the list. Try to walk to just walk.
One resource that might help is 52 Ways to Walk: The Surprising Science of Walking for Wellness and Joy, One Week at a Time by Annabel Streets.
Paper Doll Picks: Organizing and Productivity Podcasts
FINDING THE RIGHT EXPERTS
I’m often the most tech-savvy person my clients know. One lovely client in her eighties often greets me at the door and just hands me her iPhone. “There’s a devil in it,” she half-jokes, and she’s happy to relinquish it to me for what is usually an easy fix.
Conversely, my college friends, mostly guys, laugh at the idea of me being technological. On the phone, I once fretted over having possibly failed to install memory in my computer because it didn’t “click.” After an hour of various difficulties culminating in the uncertainty over installing the memory, I groused, “Shouldn’t it click? Y’know, like how after I put on my lipstick, I close my compact and it makes a satisfying click?!” They’re still teasing me about that apparently “non-techy” description.
There’s an old expression: In the land of the blind, the one-eyed man is king. Leaving aside the able-ist nature of the expression, I feel comfortable using this to explain that while some people feel that “a little knowledge is a dangerous thing,” I think that the more you know, the more you realize that you don’t know, and the more inspired you are to seek out experts.
As such, I’m starting a new feature, Paper Doll Picks, where I will occasionally provide links to bloggers, authors, and other experts to whom you can turn when you need a little extra help.
As a Certified Professional Organizer, I’m an organizing and productivity expert. As an Evernote Certified Expert (formerly Evernote Certified Consultant), I know more than your average user. And, as a former television executive and lifelong TV viewer, I can spot when an infinitesimally small clue (a cough, a camera shot resting an extra second on a wine glass, or a character’s lingering glance) means something and will be able to connect it with things that happen seven seasons later.
But in the kitchen, I’m a perpetual newbie and need to turn to Paper Mommy. (For a variety of life skills — cooking, addressing an invitation to an ambassador and spouse, medical stuff of all stripes, I turn to her. We call it Opening the Mommy Encyclopedia.)
Nobody is expected to know and be able to do everything. Sometimes, that other old rubric is important: it’s not what you know, but whom you know!
Today, I want to introduce (or re-introduce you) to some excellent podcasts and podcasters.
THE APPEAL OF PODCASTS
If you don’t listen to podcasts, stick with me here. I admit, I don’t listen as often as many people seem to do. But when you’re walking or working out, when you’re stuck in a doctor’s office waiting room or waiting for a much-delayed flight (as Paper Mommy is doing, just as I’m writing this), podcasts have distinct advantages.
They’re as informative as blog posts and articles, but you can take it in while doing other tasks. Every try reading a blog post in the bath? You can’t read an article while driving, and if your commute is by train, subway, or car, audio is far less marred by bumps. (You won’t get carsick listening to an organizing podcast, but watching text bounce up and down may not be good for your equilibrium.)
Another nifty advantage to podcasts is that you can control the speed at which you listen to (or watch) podcasts! I listen to almost everything on 1.25x speed because I’m an impatient person. When a speaker talks at “normal” speed, I feel like I’m being held captive by Dory in Finding Nemo when she’s speaking Whale. Sooooooooo slowwwwwwww!
Conversely, when I’m trying to listen to podcasts in Italian, the language I’ve been diligently studying for 4 years, the organic speed of language just zips right past me, and I only get a handful of words. By the time I realize I understood anything, they’re onto the next topic. Listening at .75x helps me make out the words without going into Dory mode.
ORGANIZING AND PRODUCTIVITY PODCASTS
These are a few of my favorite podcasts in the realm of organizing and productivity.
NAPO Stand Out Podcast
The NAPO Stand Out Podcast — This official podcast of the National Association of Productivity and Organizing Professionals began in 2018 with an interview of its first guest, my stellar and stylish colleague Geralin Thomas of Metropolitan Organizing. Now, it’s just a few shows away from its 100th episode.
The NAPO Stand Out podcast offers up compelling interviews with NAPO members and subject matter experts (like author Gretchen Rubin, friend-of-the-blog Allison Task, whom I interviewed in Paper Doll Interviews Life Coach, Author, and Kid-Schlepper Allison Task, and Indistractable author Nir Eyal).
For the first few years, the show was hosted by Sarah Karakaian of Nestrs. (You might know Sarah and her husband, a home improvement, design, staging, and short-term rental management team from HGTV, their Thanks for Visiting AirB&B podcast, or Instagram.)
Now, the podcast is hosted by Canadian professional organizer and TV personality Clare Kumar, an all-around cool chick with a laugh that can draw in even the grinchiest of grinches. Clare specializes in helping Highly Sensitive Persons (HSPs) optimize their professional performance, and she has her own podcast, Happy Space with Clare Kumar, all about helping HSPs find their own happy spaces.
The NAPO Stand Out podcast invites organizers, productivity experts, and anyone interested in these fields to listen in as guests share their successes, challenges, best practices, proven strategies, industry developments, and fabulous anecdotes.
Take a peek at the most recent episode, Discover Your Organizing Style, where Clare interviews Cass Aarssen about how her own struggles with clutter led her to create the Clutterbug Organizing Styles.
Watch and listen to past episodes through the archives at Apple Podcasts, Spotify, YouTube, Stitcher, and elsewhere.
Smead’s Keeping Your Organized Podcast
Smead’s Keeping You Organized — It still breaks my heart a bit that this magnificent video and audio podcast, hosted by John Hunt, is no longer being produced. It was an amazing podcast designed to provide all manner of practical and philosophical organizing and productivity information to viewers.
John is a delightful interviewer — you can see him being interviewed for an early episode of the NAPO Stand Out podcast, here — and all sorts of North American professional organizers got to share their expertise.
Happily, all 278 episodes of the show are still available, including the eight times I was the guest. You can listen or watch those here, or at the episode page:
041: Secrets to Organizing a Small Business
108: Fears that Keep You from Getting Organized
153: Paper vs. Digital Organizing Part 1
154: Paper vs. Digital Organizing Part 2
203: How to Get Organized When You Have an Extended or Chronic Illness – Part 1
204: How to Get Organized When You Have an Extended or Chronic Illness – Part 2
263: Essential Lists for Organized Travel – Part 1
264: Essential Lists for Organized Travel – Part 2
Sadly, all of my appearances were from before I had a decent video podcast background or lighting, so you may want to listen rather than watch (or risk being distracted by weird shadows and my often–weird hair).
The Productivity Lovers Podcast
The Productivity Lovers Podcast is hosted by two of my friends and colleagues, Certified Professional Organizers Cris Sgrott of Organizing Maniacs and Deb Lee of D. Allison Lee.
Both are organizers and productivity specialists; Cris is also a coach and speaker who specializes in senior move management and helping people with chronic disorganization and ADHD. Deb is a digital productivity coach and possesses one of the greatest analytical minds of anyone I know. (Deb’s my go-to for solving online platform kerfuffles, but also for making sense out of things that seem incomprehensible.)
Launched one year into the pandemic, Cris and Deb’s podcast was a balm for any lonely organizer’s (and organizing client’s) soul. Listening along when I get my 10,000 daily Fitbit steps in or watching the video version as if I were Zooming with them, I often find myself talking back to these ladies, forgetting that I’m not really part of the conversation — because they are that warm, friendly, funny, and honest.
At least once an episode, I laugh at how they make one another laugh, with much of the humor coming from their mismatched productivity styles. Deb is all-digital; Cris is hybrid but leans into her love of paper planners. Cris calls herself a Hot Potato Productivity person, while Deb is super-focused.
Cris and Deb cover all sorts of productivity issues, from paper planners to Inbox Zero, the Pomodoro Technique to how organizing is portrayed in the media. Every episode is a lighthearted conversation between two friends, but the audience is never forgotten, as they invite our responses on their Facebook, Instagram, Twitter, and YouTube pages.
Come for the conversation, stay for the detailed show notes and discussion points. Pick from the audio versions via your favorite podcast app or on the episode page; watch for the video version on YouTube a week or two later. Here’s a recent episode, to give you a taste.
Organize Your Stuff
Organize Your Stuff — My colleague, buddy, and fellow mastermind group member, Maria White of Enuff With the Stuff hosts this podcast, which invites people from all points along the organizing spectrum to help them see possibilities.
While Maria has been on hiatus for a bit, there are 37 episodes covering topics ranging from “Do You Trello?” (yes, dear readers, I do!) and “Organized Adulting” to “Finally Accomplish Goals Using the 48 Week Achievement Guide” (with our fellow masterminder, Karen Sprinkle) to “Drastic Downsizing for Tiny Living” (for folks eager to learn more about living in a tiny house). Maria accents self-compassion and realistic approaches as she interviews industry experts and provides her insights and tips on organizing.
Organize Your Stuff is audio-only, so feel free to take it with you wherever you go, whether via Apple Podcasts, Spotify, Google Podcasts, or on the Organize Your Stuff episode page. Take a tiny taste of the show as we pull episode #14, Tickle Yourself Organized, out of the vault. As you may have guessed, she interviewed me, your own beloved Paper Doll!
Anything But Idle (and the Super-Friends)
Anything But Idle is hosted by Ray Sidney-Smith and Augusto Pinaud, and it would be one of my favorite podcasts even if these guys didn’t delight me by inviting me on the show on occasion.
Ray is the Ryan Seacrest of productivity podcasters; he’s everywhere! In addition to Anything But Idle, he currently hosts or has previously hosted oodles of productivity-adjacent podcasts, including:
- The ProductivityCast with Augusto and regular contributors Francis Wade (about whom I’ve written several times, including at Paper Doll Shares Secrets from the Task Management and Time Blocking Summit), and Art Gelwicks. The show explores personal productivity and includes interviews with experts, reviews of both the scientific literature and mainstream media takes on productivity, and looks at technology’s role in, and effects upon, achieving what you set out to do.
- Getting More Done with Evernote, where Ray talks about product updates, interviews Evernote experts (including staff of the big green elephant company), and answers submitted listener questions. The show has been on hiatus since last year, but Ray is re-launching soon, and I’m going to be a guest. Whoohoo!
- Productivity Book Group — This is a quarterly book club and podcast rolled into one, and the archives include episodes dating back to 2013. You could create an entire productivity-themed reading list from the archives of this show, read the books, and then listen to the associated episodes to augment your understanding. The show isn’t limited to professional productivity; one recent episode focused on Clea Shearer and Joanna Teplin’s The Home Edit.
- ProdPod — Dating back to 2011, this might be the one that started Ray’s podcasting empire. In under two minutes, each podcast explores a productivity-related topic, like minimalism, procrastination, burnout, or indecision.
While I am a Certified Evernote Expert, Ray lives and breathes Evernote, and is one of two people (fellow organizer Stacey Harmon is the other) to whom I turn when an Evernote issue makes my hair hurt.
But back to Anything But Idle!
Ray partners with Augusto Pinaud, a bilingual productivity and technology sweetie pie of the highest order. His company, Productivity Voice, is the umbrella over Augusto’s coaching services, books, and podcasting work. In addition to co-hosting Anything But Idle and the ProductivityCast with Ray, Augusto has hosted Connecting Invisible Dots, a limited-run podcast focused on looking at the big issues, like personal definitions of time, achieving focus, and understanding priorities.
Wow, and all those shows don’t even include all of the podcasts represented by Anything But Idle’s regular guests. (Sometimes I think I may be the only guest they’ve ever had who doesn’t have a podcast!)
Anything But Idle bills itself as the “Productivity News Podcast.” Every week, Ray and Augusto introduce productivity and technology stories in the news and discuss their relevance. Guests are given the opportunity to read (and think about) the articles and editorials in advance, so listeners are treated to a lively, informed discussion. This opens up the floodgates for really wide-reaching, unexpected, extemporaneous chat; as a guest, I’ve felt supported, and as a viewer or listener, I always feel entertained and better informed.
Each week also includes a round-robin opportunity for each person to present a technology or productivity resource. There’s always at least one thing (and usually many) to make you go “hmmmmm.”
You can watch the podcast live or catch up on past video versions of the episodes at the show’s YouTube page; the show is live at 6 p.m. EST most Monday nights. (Click “Set a Reminder” on the show page to make sure you don’t forget.) If you prefer audio versions, you can peruse the Anything But Idle episodes archive, or subscribe and listen on your favorite podcast app at Apple Podcasts, Google Podcasts, Android, Spotify, or Stitcher.
The most recent episode is up in all locations, but you might find it fun to watch their 100th episode. I was a guest, and a REALLY fun time was had by all.
Frank Buck: Productivity for Total Control & Peace of Mind
Frank Buck: Productivity for Total Control & Peace of Mind — Dr. Frank Buck is a longtime educator and educational administrator, as well as a fellow Evernote Certified Expert. (He’s also another familiar face on Ray and Augusto’s podcasts!) Frank is the author of several books, including the most recent, Get Organized Digitally! The Educator’s Guide to Time Management.
How to Organize and Track Your Packages and Mail
As mentioned before in these pages, Paper Doll loves mail! I love walking to the mailbox to get my mail, opening my mail and culling all the “shiny stuff” (the junk advertising inserted in bills), and picking up packages. I also enjoy sending greeting cards and packages, though I’m as likely as anyone else to let the nice folks at Amazon do most of my shipping for me.
Mail-related disorganization usually starts when people neglect to show up for mail call. Mail piles up, junk mail intermingles with important bills and insurance renewals, and a mess can ensue. We’ve talked before how to make life more efficient by handling mail strategically.
But sometimes, even people who do show up for mail call encounter some frustrations in trying to keep inbound and outbound mail tasks from cluttering their time and space. So, today, I have a roundup of solutions to help you keep tabs on mail and packages.
INFORMED DELIVERY FROM THE UNITED STATES POST OFFICE
Over the past several years, there have been, shall we say, “issues” with postal delivery. Things that used to arrive within a matter of two or three days can now be delayed for a week or more. It’s definitely been a frustration, but we can hope that the $107 billion overhaul of the USPS, via the Senate’s recent passage of the Postal Service Reform Act of 2022, should bring huge improvements. But the USPS has one feature right now that can ease your mail experience.
Informed Delivery is a free service from the USPS. You just sign up for an account using your preferred email address and password. Once you verify your identity, you will get a daily email showing what is due to be delivered to you that day.
The top section of each email shows you a black-and-white photograph of the front of your First Class (letters, cards, bills) and Third Class (advertising and junk mail) mail. For Second Class mail (newspapers and magazines), you generally get a notice that there’s a piece of mail for which there is no photograph. Fourth Class (media mail, like books, CDs, or DVDs) will generally show up under packages.
Below the postal mail section, there are two Informed Delivery sections related to packages: Arriving Today and Arriving Soon. The packages usually have tracking numbers associated with them, so you can see from where an item is traveling with one click.
You can get USPS tracking updates for your incoming packages, add special delivery instructions, manage requested email or text notifications regarding package deliveries, and even schedule redelivery if there’s a potential issue with when a particular package is set to arrive.
Informed Delivery has a secure online dashboard, so you can log in via any browser to see what mail is due, which is convenient if you’re trying to avoid logging into your email (like when you’re on vacation). Once you log in, you’ll have clickable access to any of the past seven days of delivery information, plus a weekly summary count of the number of mail pieces and packages you’ve received.
The dashboard also has a simple checkbox system where you can notify the post office if a package they’ve said would be delivered has not been. I’ve been using Informed Delivery for several years, and can only recall a few occasions where items were not delivered on the expected day, and none where the item did not arrive within one day.
In addition to email and the dashboard, you can also check your Informed Delivery via the USPS Mobile app for iOS or Android.
You may be wondering why you might want to know what’s coming in your mail.
Well, it all depends on your situation. For example, if you’re getting a package with perishable items, you’re going to want to make sure you head to the mailbox soon after the postal carrier arrives to get that package into the house on a sweltering (or frigid) day. Sometimes, you might be getting something in the mail that you want to keep as a surprise from other household members.
For me, it’s helpful to know if I’ve received checks in the mail; the postal carrier arrives after I leave for my client days, so if I know I have a check in the mailbox, I head toward my house, first, after a client session, before heading onward to the bank. (Yes, I can and sometimes do use mobile deposit, but that’s a subject for a different email.)
My mailbox is one of hundreds in two large mailbox banks on either side of my complex’s driveway, about as far as you can get from my front door and still be on the property. I’ll admit, even though I love mail, there are “in-office” days when it’s cold and raining and I really, really don’t want to go out only to find that the only mail I’ve received is a postcard ad. And our mailboxes are tiny (and weird, arrayed like small, vertical shoeboxes), so I don’t want to skip a day only to find, the next day, the box is crammed with two day’s worth of mail. Informed Delivery helps me know what’s what!
THE MAGIC OF GOOGLE
What if you are expecting a package (or have sent a package) and have the tracking number in hand? Sure, you can navigate over to the FedEx, UPS, or USPS websites, but you don’t have to.
Just pop over to Google and type in your tracking number. While you might possibly get other search results as well, you’ll definitely get a prominent box on the screen showing your shipping carrier and tracking number. Click the tracking number and it’ll take you directly to the tracking information for that package and carrier.
Seriously, it’s that easy.
This works great when the sender has given you the tracking number but not told you which shipping company they’ve used. This is common when you make a purchase from a third-party seller through a company like Ebay or Etsy. The sender may even have created the tracking number as a link in a confirmation email — but you know better than to click a link in an email from a stranger, right? Just copy-and-paste the tracking number into Google and you’ll be directed right to the official courier’s tracking page for your package.
HOW LONG IS THIS GOING TO TAKE? CHECK THE SERVICE STANDARDS MAP!
Let’s get back to the post office. Let’s say you want to mail a payment, send a birthday card, or get those save-the-date cards on their way for a big party, an event for work, or a wedding. As long as you’re sending First Class mail, cards, or flats (large envelopes), I’ve got a nifty tool for you.
USPS has a lesser-known service called Service Standards Maps as part of their Postal Pro division:
Select the service type — The USPS refers to this by “originating,” “destinating” (which is not a word in any non-USPS vocabulary, but the meaning is obvious), and “destination entry” (for which I’ve been unable to get a clear explanation).
Select the mail class category — Choose from First Class Letters and Flats, First Class Parcels, Marketing Mail, Package Services, Parcel Select and Parcel Select Lightweight, or Periodicals (magazines/newspapers).
Select the zip code and city name — Note, you can’t type in your 5-digit zip code. Instead, use the drop-down to find the first 3 digits in your zip code, and it’ll show you a corresponding city.
You can also click a box to see the cities in alphabetical order, instead, but be sure to cross-check to make sure the first three digits match your zip code. As we’ve learned from The Simpsons, there are a lot of Springfields out there!
The resulting map will give you a good (and hopefully accurate) idea of how long your mail will take to get where it’s going. It’s not ideal to know that it’ll take three days to get to Atlanta from my house (when I could drive that in 90 minutes) or 16 days to get to Alaska (not that I know anyone there), but forewarned is forearmed!
WHAT IF YOU HAVE A LOT TO SHIP AND TRACK? THERE’S AN APP FOR THAT!
Maybe you’re not worried about mail and shipping for your home and family, but perhaps you sell things and have to ship them hither and yon?
Parcel is a neato-keen shipment tracking tool, but up-front, I’ll warn you that the apps are only for Mac and iOS (including iPhone, iPad, and Apple Watch, in case you need to track your shipments while you’re running a marathon)! You can, however, log in via any browser, if you must.
Parcel supports more than 300 different worldwide carriers including FedEx, UPS, USPS, DHL, Royal Mail, and, well, more than 295 more!
Tracking many packages manually is no fun. You’re constantly copying-and-pasting tracking numbers and checking daily to make sure that things are still on their way. Parcel is designed to keep you updated on all aspects of your shipments by notifying you about every “delivery event” with push notifications on any Mac or iOS devices. (However, note that push notifications require a premium subscription for $4.99 per year).
Other Parcel features include finding where your deliveries were and are and seeing that overlaid on a map, a day counter for keeping track of how long your package is in transit, and a barcode scanner. Plus, if you sell items through Amazon, Parcel has a secure Amazon integration.
Of course, Parcel isn’t the only multi-carrier tracker service. There are oodles! Others include:
- PackageMapping — While this site only tracks 17 courier services, if you’re in North America, that should be enough. Not only will you get package status updates by text, but you can see your package’s location overlaid on a map. Animated graphics tell you whether the most recent status for your package was via road, plane, boat, train, and more. (No word on whether there are animations for donkey mail or carrier pigeons.) If you create an account in the app, you can track all of your packages on one dashboard and get tracking notifications.
- Pkge.net tracks 750 delivery services on four continents.
- 17 Track is a free site and iOS and Android app that supports tracking more than 700 international postal services and couriers. Enter up to 40 tracking numbers in a single block on the 17 Track website, and they’ll give you a detailed breakdown of each package’s progress, individually.
WHAT ABOUT GETTING RID OF CARDBOARD BOX CLUTTER?
Do you save every Amazon box you get, because you just know you’ll need a box for shipping something, or for taking donations, or for helping your kid get that working, scale-model volcano to school?
I get it. As a professional organizer, I see lots and lots of cardboard boxes piled up and tipping over, and everyone has a good reason for why. But come on.
How many boxes do you have? Do you even know? Step away from the blog for a minute and go count. Maybe get them all into one room. Scary, I know.
Now, how many boxes have you really (really, really) used for shipping or whatever in the last month? Do you get incoming boxes often enough that you could replenish your stock in the course of a month? If so, it’s time to downsize your box collection.
If you’ve had the box for your microwave or printer (or other similarly BIG cardboard box) for more than a month, it’s time to cut it down, flatten it, and send it to recycling (or offer it up to your neighborhood Freecycle/Buy-Nothing group).
For those small and medium sized boxes, reduce your collection by two-thirds (to start). So, if you have nine boxes from Amazon, Bed, Bath, and Beyond, Kohl’s, or wherever you’ve become addicted to shopping over the past two years, let go of six of them. If you’ve got 24, well, get down to eight but try to let go of more. And then when new boxes come into your home, let go of the older ones. Insects love the adhesive that holds cardboard boxes together, and you don’t want to attract them, right?
For a less unwieldy option for small-to-medium items, consider Scotch Flex & Seal. I wrote extensively about this amazing stuff in This “Magic” Product Makes Shipping Packages as Easy as Wrapping Leftovers back in December 2019. (Ah, we were all so young and innocent then.) The following is an excerpt of what I wrote then.
3M is a marvel of innovation. The same parent company that brought us Post-It® Notes and Command hooks has done it again. They’ve invented a shipping solution that requires keeping less packing material and fewer supplies, takes less time, and creates a smaller dimensional weight for the things you ship.
And, honestly, I’m not persuaded that it isn’t some kind of magic.
Scotch™ Flex & Seal Shipping Roll
First, let’s get an overview of the product, with some fun, bouncy music.
Cool, eh? So, let’s dig deeper. How does this product save space, time, and money?
Eliminate clutter
What do you keep on hand for shipping packages? Boxes, right? Probably lots and lots of Amazon (and other) boxes. Maybe USPS “priority” boxes (which always seem to be way too large or just a little too shallow)? A family member bought a gorgeous Kitchenaid stand mixer and had it shipped. It came in a glossy, specially-carved Kitchenaid box (with a photo of the mixer on the package) inside a matching, plain, cardboard Kitchenaid-branded box (each with specially-placed handles for ergonomic carriage) and the whole thing was inside a box that would have made a nice toddler playhouse.
I bet you don’t just hoard boxes. I bet you have bubble wrap. (And not nice rolls of bubble wrap, but pre-used bubble wrap that someone in your house has popped and flattened along the edges, right?) Or maybe you have styrofoam peanuts. Or those clear, little balloons that look like nothing so much as an inflated zip-lock sandwich bag without the zipper?
And where are you storing these cardboard boxes, bubble mailers, poly bags, bubble wrap, and package stuffing? Probably wherever you can find to put it, and likely not in a very sound system. (No, I’m not peeking in your windows while you’re sleeping. Promise!)
Because the Flex & Seal allows you to customize your package to fit precisely around the edges of your item, there’s no wasted space and no unnecessary padding to keep on-hand. Scotch’s marketing claims to save up to 50% on supplies, time, and space vs. using boxes. I don’t know how they arrived at that statistic, but it does mean that you can take up less space, and the roll can be stored horizontally or vertically, like a rolled-up yoga mat.
Save time
My clients are invariably piling up to-be-shipped items on the dining room table or on kitchen counters because they anticipate (often correctly) that it will be time-consuming to find a suitably-sized box, pad and pack the item(s) safely, and seal everything confidently. Scotch™ Flex & Seal Shipping Roll promises make packing as simple as:
- Cut a piece of the roll long enough to sandwich the item you’re shipping.
- Fold the Flex & Seal over whatever you’re shipping.
- Press to seal it by continuing to press around the three (non-folded) edges. (Imagine you’re wrapping your Thanksgiving leftovers in aluminum foil before putting them in the freezer. Or, as the product’s web site says, “Make sure you’re pressing gray surface to gray surface. A helpful way to remember it: Do not wrap like a present, fold and press like a calzone!”)
That’s it. Print out your label and affix it to the package. Wheeeee!
Secure and immobilize your package
Scotch™ Flex & Seal Shipping Roll may look like a prettier version of bubble wrap, but it harbors a secret superpower. Flex & Seal is constructed with three layers.
The blue outer layer is tough and durable, making the package water-resistant and tear-resistant. The clear middle layer is bubble wrap, but seems slightly less inflated (and is difficult to pop), creating firm cushioning for the package.
And the grey inner layer is MAGIC. (OK, I’m sure it’s science, but Paper Doll can’t figure out how it works!) This inner layer’s “adhesive technology” makes it stick securely to itself but not whatever you’re shipping!
Scotch™ Flex & Seal Shipping Roll sticks to itself and not to what you put inside! What kooky shipping witchcraft is this? Share on XOnce you fold the Flex & Seal over your item (sandwiching it), just press firmly for a guaranteed seal. Folded and smushed (for another scientific term), the Flex & Seal conforms to the shape of whatever you’re shipping, immobilizing it to protect against wiggling during shipping.
Save money
The marketing for the Flex & Seal Shipping Roll notes that by eliminating extra packing and shipping supplies, and securely sealing around the shape of whatever you’re shipping, it can reduce the package’s dimensional weight. That should reduce your costs. Yay!
Scotch™ Flex and Seal Shipping Roll comes in four sizes:
- 10′ long x 15″ wide
- 20′ long x 15″ wide
- 50′ long x 15″ wide
- 200′ long x 15″ wide (suitable for small business shippers or people with LOTS of grandchildren)
Scotch™ Flex & Seal Shipping Roll is available online at Amazon and Shoplet, and at Target, Walmart, Office Depot, and Staples. Prices range from about $9 for the 10′ roll to $99 for the 200′ roll.
Wondering about the catalyst for today’s post? I direct you to last Friday’s Twitter thread of frustration, brought on by a two-day shipping problem where FedEx locally couldn’t figure out how to deliver a package, couldn’t communicate with me, couldn’t communicate with their own customer support and vice versa. To solve that, dear readers, it took insisting on being connected with Resolution Support.
So, Tina @FedEx called back today. Left one voicemail on landline w/my correct address but saying they’d been told I have a new one, and another voicemail on my cell, misreading (by one digit) my address & saying they were told I moved. Both messages directed me 1/6 https://t.co/DOsAi0C2yQ
— Julie Bestry, CPO® (@ProfOrganizer) March 18, 2022
Happily, it all turned out fine, in a particularly cheesy way:
To those DMing for details: It was a delayed, Wednesday in Memphis, yesterday & today in Chattanooga, (perishable) birthday present from @CraigJetMetFan via @DakinFarm. The freezy packs were warm but the cheese-y goodness within was still nice and cold. https://t.co/zRn4393ENH
— Julie Bestry, CPO® (@ProfOrganizer) March 18, 2022
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