Archive for ‘Scams’ Category

Slam the Scam! Organize to Protect Against Scams

Posted on: March 4th, 2024 by Julie Bestry | 18 Comments

Rotary Phone Photo by Quino Al on Unsplash

Being organized and productive depends on having systems in place. The problem is that sometimes things happen that throw all of our carefully curated systems out the window. Things like getting the flu, having your car break down (or get stolen), your computer crashing — or getting scammed. 

It’s shockingly easy to fall for a scam, and frustratingly difficult to recover financially and legally after being a victim. It may require time, money, the services of specialists (like attorneys) and more. The best thing you can do is to organize yourself to protect against being victimized.

SCAMMERS PREY ON EVERYONE

You may have heard about a recent viral article in The Cut by Charlotte Cowles, the online magazine’s financial advice columnist. You wouldn’t have expected someone with that professional identity to write a column entitled, The Day I Put $50,000 in a Shoe Box and Handed It to a Stranger. But she fell for a scam, and she fell hard. And now, risking public and professional embarrassment, she has spoken out. 

For weeks, there’s been debate online regarding what happened to Cowles. Many people can’t imagine that a grown woman with a professional background in financial writing could have been fooled by the ring of scammers who convinced Cowles that they were representatives of Amazon, of the Federal Trade Commission, and of the CIA.

But scams are real, they are everywhere, and we need to organize ourselves (and warn our loved ones) to be vigilant. Gallup found that 15% of American households were victims of financial scams just last year.

Graph provided by Gallup

And, while we tend to think of victims as being older, every demographic group is at risk. In fact, younger adults (like Gen Z and the youngest Millennials) are overrepresented as victims of scamming (at 22%); meanwhile Gen Xers like Paper Doll and Baby Boomers are somewhat less likely to be scammed, at 9% and 14%, respectively.

The rate of victimization is lower among adults without a college education and with lower incomes than those who have college educations and who earn at least $50,000 per year. One might surmise that both of the latter groups have more opportunity to be warned and prepared to identify elements of scams. 

But people with education, experience, savvy, and money can also be scammed. Last month, author Cory Doctorow wrote How I Got Scammed, explaining how a Christmas holiday travel week, a failed ATM transaction, and the post Alaska Air 737 Max door-plug disaster created a perfect storm for him being taken advantage by a phone-phishing fraudster pretending to be from his credit union.

Sometimes, a scam is obvious. Out of nowhere, you’ll be cooking or watching TV and the phone will ring. A mysterious and heavily accented speaker will say that there is “something seriously wrong with your Microsoft computer.” It doesn’t matter if you actually have a Mac, or if you don’t even have a computer. They’ll use that wearily patient voice so identifiable as IT customer support.

You immediately know it’s fake; but would your grandparents? Would your teenager? 

Other scams are less obvious because they come wrapped in the kind of tech-related language we see every day. In just the 24 hours prior to writing this post, Paper Doll and Paper Mommy experience attempted scams.

I received an email claiming that I’d purchased $500+ in services, and if had not made those purchases, I should immediately click to be connected with the company’s fraud department. Of course, merely hovering my cursor over the return email address (displayed as the company’s name) showed it was actually sent by gibberishletters@Yahoo.com. Real companies don’t use Yahoo addresses; in theory, they shouldn’t even use Gmail addresses. Dependable companies have their own domains.

Meanwhile, Paper Mommy got the all-too-common email advising her to click because her iCloud was full. [Be assured, her iCloud was not full. It has a backup of her iPad and probably a few dozen photos and not much more.] Paper Mommy may be 87, but she is one smart cookie, and even if she hadn’t received one of these same phishing attempts previously, she knows enough to verify such things.

However, it’s common enough to get random notification texts, popups, and emails claiming that something is awry. One of the immediate clues is bad spelling, grammar, or punctuation, something that older generations are more likely to take seriously; a 50- or 70-year-old is more likely to immediately realize that a poor command of English (in an email sent, ostensibly, by an American company to an American customer) is a sign of a scam. Thus, given the propensity of younger people for text-speak and a lesser reliance on standard usage, younger adults might be more easily tripped up.

Still other scams prey on the inclination of individuals to be good natured. One popular scam comes in the guise of a text regarding a sick or injured dog. The sender addresses you by the wrong name and says that they’re at the vet; their dog won’t eat and is whimpering, and they’re waiting for assistance. I “fell” for such a scam a few months ago, in that I replied and said, “Sorry, you have the wrong person. I hope everything turns out OK for you and the dog.”

Sad Doggie Photo by Bruno Cervera at Pexels

I thought nothing more of it until the person kept texting and trying to inveigle me in conversation, asserting that I must be a dog lover, too. (Readers, while I’d hate for you to think I’m a Disney villainess, I’m not fond of animals in person, though I do love monkeys, puppies, kittens, and penguins, as long as they’re on my device screens and nowhere near me.)

I Googled, and immediately found that this is a long-running scam to convince text recipients to get emotionally enmeshed in the condition of the dog, and end up giving money. One can understand how Congressman George Santos managed to set up fake Go Fund Me accounts for animal care and steal the proceeds. People are softies and want to be kind.

We’re also inclined to be law-abiding. There have been a number of jury duty scams where recipients get calls or texts saying that there’s a bench warrant for them to be arrested because they have not shown up for jury duty. Sometimes, recipients are warned that deputies are on the way to arrest them unless they pay a fee over the phone, or buy gift cards and send them to the caller.

Government agencies don’t text you out of the blue. In most cases, none but teeny, hyper-local government offices will even email. They certainly don’t take payment in gift cards. 

Scams are designed to prey on your lack of experience or information, your good nature, and your fear of getting in trouble (as with Cowles’ example). Do not let scammers waste your time, ruin your productivity, or take advantage of your goodwill.

SOCIAL SECURITY: SLAM THE SCAM DAY

The Social Security Administration has declared this Thursday, March 7, 2024 Slam the Scam Day!

On National Slam the Scam Day and throughout the year, the SSA provides tools to help seniors and others recognize scams related to Social Security and prevent scammers from stealing both funds and personal information.

Social Security and Paper Doll want you to protect yourself, your loved ones, and people in your community this Slam the Scam Day by educating everyone about government imposter scams. Discuss the issue and let people in your life know they shouldn’t be embarrassed to report if they shared personal information or suffered a financial loss. It’s important to report scams as quickly as possible, both to aid recovery and identify the culprits.

The Social Security Administration encourages us to share their Scam Alert fact sheet to help educate others about how to protect themselves. Report Social Security-related scams to the Social Security Office of the Inspector General (OIG).

If you do encounter scammers in any way related to Social Security, report the scam online with as much information as you have regarding the characteristics of their claims. 

Social Security encourages you to visit www.ssa.gov/scam for more information and follow the SSA OIG accounts on Facebook, Twitter, and LinkedIn. Those accounts aren’t going to share the newest viral dances or memes, but will keep you informed of the latest nasty tactics. Please consider sharing this post with the #SlamtheScam hashtag on your social media platforms.

OTHER SCAMS TARGETING SENIORS

Scams targeting seniors aren’t limited to those involving Social Security. 

The “Grandma, I’m in Jail!” scam has been prevalent for more than a decade. Your phone rings and you hear a young person’s distraught voice begging for help. The caller, ostensibly your grandchild, has somehow accidentally run afoul of the law and is in jail. “Please send bail money but don’t tell Mom and Dad,” the caller begs, providing a phone number and case number; you call as directed and the faux police officer verifies the case number and takes your money. These scams assume Grandma doesn’t hear your voice often enough to recognize it on the phone.

Help your grandparents not fall for such scams by 1) explaining how they work and 2) calling them more often so that they recognize your voice!

Photo by RepentAndSeekChristJesus on Unsplash

Elders are often the victims of medical scams designed to impersonate legitimate agencies related to Medicare, diabetes supplies, medical equipment, hospice, and more. Romance scams, which prey on lonely people of all ages, but especially tender-hearted seniors, are also on the rise.

The American Association of Retired Persons (AARP) is great resource for keeping on top of scams targeting the elderly. Bookmark AARP’s Scams and Fraud page to learn about new schemes as they become known.

KNOW THE SCAMMERS’ TRICKS

Similar to “Grandma, I’m in Jail” is “Dad, I’ve had a car accident!” There’s loud traffic noise (and perhaps sirens) in the background and the faux-distraught caller is saying that they’ve caused an accident and that the police say they need to pay a fine right away. Don’t fall for it.

Remember how I said that government agencies won’t ask for payment in gift cards? Neither will your boss. The Do Me a Favor scam shows up via email or text, when your boss (or maybe the CEO of your company) sends a message asking you to purchase gift cards for a work-related charity promotion, promising to pay you back after he receives them.

Yeah, no. The email or text may look like it’s coming from your work contact, your church leader, or your Facebook friend, but it’s almost certainly not.

Similarly, your friends aren’t going to be at the Paris Olympics and lose their wallets and ask you to send them money via Facebook.

The best way to organize yourself against scams is to stay informed of what scams are popular. When you know what to expect, it’s easier to identify scammers and avoid engaging. 

DON’Ts AND DOs TO KEEP YOURSELF SAFE FROM SCAMMERS

DON’T CLICK — If you receive an email or text with links to your bank or other financial account, go instead to the official website and log in from there. If you don’t know the URL, look it up on the back of your bank or credit card or on your statements. And, as you’ve been told since the dawn of email, do not click on attachments from somebody you don’t know.

DON’T TRUST — The Caller ID may say that the inbound call is coming from your bank or the IRS, but it’s ridiculously easy to “spoof” (that is, fake) the identity of a caller. Consider not answering; scammers rarely leave voicemail.

Don’t assume that the caller having the last four digits of your Social Security number or even all of the digits of your account number is on the up-and-up; there’s just too much of our private information on the dark web. Instead, hang up and call the official number for your financial institution and request to be connected to the fraud department.

DON’T DIVULGE — If a stranger claiming to be from your bank or credit card’s fraud department contacts you, ask for a case number. Do not give out your personal information. Do not give out your PIN.

DON’T SAY YES — Do not answer questions in the affirmative. That is, if they ask, “Is this Jane Smith?” don’t say yes; if you must say something, reply, “What is this regarding?” Your voice could be recorded and cloned for AI-related scams. The less you say, the better.

DON’T RUSH (OR BE RUSHED) — It’s the nature of scammers, like the stereotypical used car salesman, to use the pressure of time to get you act against your best interest. Don’t be fooled into making a decision or taking action quickly. Check with advisors, whether more technologically savvy friends or relatives, your accountant or financial advisor, your attorney, or the police.

DO READ UP — The American Bankers Association has a nifty website called BankersNeverAskThat.com. The site explains what to watch out for in terms of email, text, phone, and payment app scams, and also has a great eight-question quiz where you can walk through the situations (on your own, or as part of coaching with a loved one) to identify whether something is a scam or legitimate.

For reference, I did pretty well, but I dithered on the question regarding payment app alerts; if you’ve only recently begun using apps like Zelle, Venmo, or other peer-to-peer payment services, you might find the example sneaky, too, so read (and share) AARP’s How to Avoid Scams on Zelle, Venmo and Other P2P Apps.

The site offers a goofy “retro” scam-themed video game and a series of lighthearted videos to drive the point home.

DO HAVE FAMILY PASSWORDS — Schools have security that was non-existent when I was a kid; there are lists of who is allowed to pick up little Johnny or Janey from school to ensure not only that there’s no Stranger Danger but that wackadoodle exes and pushy in-laws don’t insert themselves between you and your kids. Modern parenting includes having family passwords so that if someone says, “Hi, your mommy told me to come pick you up from soccer practice today,” even if the child recognizes Mommy’s best friend as Auntie Karen, the kids know to wait for the official password.

This concept should be applied to families at all ages. Have a communication password designed so that if Grandma or Dad or College Kid gets a call purporting to be from one of the others and is in in need of emergency funds, there’s a level of security involved. (But, y’know, if Grandma calls from jail too often, maybe let her think about the consequences of her actions for a little while.)

DO TELL THE AUTHORITIES — No matter how embarrassing it is to have been scammed, it’s important to report suspected and actual scams.

  • Notify your bank, credit card company, brokerage, or other financial institution immediately. If scammers have actually taken your money via credit card, the company should be able to flag the transaction as fraud and reverse it immediately; other financial institutions may also be able to freeze the transaction and save your money. Take screenshots of texts or emails, and don’t delete the original messages in case law enforcement wants to dig more deeply into the source code. 
  • Contact the police, and file a police report. Do not be dissuaded if the police officer seems blasé about the crime.

My credit card company once notified me that someone had used my card number to buy an inordinate amount of mail order men’s underwear and stereo equipment. Algorithms had already flagged the purchases as fraud, but they asked me to file a police report. The police officer who took the report at my workplace could not have looked more bored if I’d asked him to watch paint dry. It doesn’t matter. Report!

  • File reports with applicable state and federal agencies. Whether the case involves the Social Security Administration, Medicare, or other federal crimes, report scams to the applicable agencies. The Federal Bureau of Investigation (FBI) and the Federal Trade Commission (FTC), as well as your state’s bureau of investigation all have fraud departments. Learn more at the FTC’s Reportfraud.ftc.gov and the FBI’s Internet Crime Complaint Center at IC3.gov. 

THE FUTURE OF SCAMS

Scams — and scammers — aren’t going away. There will always be scammers who take advantage of anyone more easily duped because they have less information, less experience, and fewer people watching out for them. But, as I alluded to earlier, there are higher tech scams on the horizon.

Artificial intelligence is scary. I bet you’ve heard about deepfakes, video imitations made to sound and look like a real person is saying something they never actually said.  

Voiceprints and voice cloning constitute the audio version of deepfakes. A scammer can record you — or take your teenager’s Instagram or TikTok video — and create a completely new message using words and expressions that were never actually said, and then create an “emergency” where it’s believable that money or your Social Security number or other private information is requested. If your college-age kid still hasn’t memorized his Social Security number, you might be tempted to believe it if “he” calls from a spoofed number that looked like his and says he’s filling out a form at school and needed his (or your) digits. 

Voice cloning is already being used. Scammy deepfake videos could just as easily be to sent via Facetime or text video. Be careful.

FUNNY THINGS (NOT) TO DO TO SCAMMERS

You shouldn’t engage with scammers, so don’t emulate Paper Mommy or her friend in the stories below. Still, it’s fun to imagine retribution against bad guys.

When I was a teen, my mother was visiting a friend, a suburban woman of (shall we say) means. A phone scammer interrupted their visit and was urgently pushing some sort of financial scheme. Mom’s friend told the caller that she was sorry, but he’d have to wait, that her husband busy shoveling the cow s***.

Later, my mother spoke of her friend’s response with a twinkle in her eye. 

Paper Mommy, as longtime readers know, is a hoot. After a friend briefly fell prey to the “Grandma, I’m in jail!” scam (until she learned that her teen grandson was fast asleep in his own bed), Paper Mommy began plotting her revenge on scammers. A few years ago, she called me with delight to report that the day she’d been anticipating had finally arrived.

“Grandma, I need your help!” the voice implored. The scammer had already made a tactical error; much to Paper Mommy‘s chagrin, neither my sister nor I have made her a grandmother. My mom tut-tutted as the scammer wove his tale, offering periodic, “Oh, no, darling! … Oh, you poor thing? … You need me to send you money?”

She kept him on the line for eons, repeatedly leading the evil-doer to believe she was prepared to turn over her credit card number to secure grandson’s release. Oh, she just had to find her purse. Oh, fiddlesticks, where was her wallet? Just when his frustration led him to almost crack and he implored, “Grandma, aren’t you going to help me?” my mom uttered her Oscar-worthy line:

“No, Sweetheart. I never really liked you that much.” Click.

 

#SlamTheScam